FAQ

Family Tree:

Family Tree:

Q: How large can you make the print?

 

A: For the digital files we can make it any size that you want! The most requested size is 12x12. For the engravings, we are limited to 12x12. 

 

Q: Is there a limit on how long the names can be?

 

A: The maximum number of characters in the 4th and 5th generations is 22. We suggest omitting middle names or including an initial, to avoid having the names run over.  

 

Q: What if I make a mistake while filling out the Family Tree form?

 

A: For the digital files just shoot us an email and we can fix the mistake. For the engravings, we will send you a design confirmation email prior to engraving to help ensure that everything is correct. 

 

Q: Where can I print my family tree? 

 

A: We suggest printing larger prints at a Costco Print Center. We recommend not using auto-correct and the luster option. ​

Q: How large can you make the print?

 

A: For the digital files we can make it any size that you want! The most requested size is 12x12. For the engravings, we are limited to 12x12. 

 

Q: Is there a limit on how long the names can be?

 

A: The maximum number of characters in the 4th and 5th generations is 22. We suggest omitting middle names or including an initial, to avoid having the names run over.  

 

Q: What if I make a mistake while filling out the Family Tree form?

 

A: For the digital files just shoot us an email and we can fix the mistake. For the engravings, we will send you a design confirmation email prior to engraving to help ensure that everything is correct. 

 

Q: Where can I print my family tree? 

 

A: We suggest printing larger prints at a Costco Print Center. We recommend not using auto-correct and the luster option. ​

Q: How large can you make the print?

 

A: For the digital files we can make it any size that you want! The most requested size is 12x12. For the engravings, we are limited to 12x12. 

 

Q: Is there a limit on how long the names can be?

 

A: The maximum number of characters in the 4th and 5th generations is 22. We suggest omitting middle names or including an initial, to avoid having the names run over.  

 

Q: What if I make a mistake while filling out the Family Tree form?

 

A: For the digital files just shoot us an email and we can fix the mistake. For the engravings, we will send you a design confirmation email prior to engraving to help ensure that everything is correct. 

 

Q: Where can I print my family tree? 

 

A: We suggest printing larger prints at a Costco Print Center. We recommend not using auto-correct and the luster option. 

 

Q: Can you change the font?

 

A: Yes we can! If the font that you would like is a standard font just let us know when you purchase, otherwise you will need to attach the font file in the email. 

 

Q: Can I choose any color for the digital prints?

 

A: Yes! Simply include the HEX color code that you would like when you return your Family Tree Form.

General:

Q: Can you make custom products:

 

A: Yes we can! Send us what you'd like made via our Contact Us page and we will work with you to create your unique idea.

 

Q: What can you engrave on?

 

A: We typically only engrave on wood and glass but we can engrave into a large variety of materials such as acrylic, some metals, stone, marble, etc.​

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